Customer Support Agent

GrowMore is working with an international client whose Customer Support team is based in Tbilisi, Georgia. They have a strong vision for the future, wonderful benefits and great career growth pathway for those looking to advance their skillsets.

They believe in providing excellent, efficient and high-level customer service experience to our customers. Customer Support handles all customer contacts through calls, emails and chats. Customer Support Agents effectively navigate an ever-changing environment, offering resolutions to our customers the first time and at a high level of quality.

Key Role Responsibilities:

** Answer inbound calls, emails, chats, and any future methods related to any of our clients` products in a professional, friendly, and effective manner.

** Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently.

** Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR).

** Offer exceptional and proactive customer service in alignment with our high standards of excellence in order to meet customer satisfaction and quality targets.

** Handle customer interactions quickly and effectively within a reasonable handle time, including multiple chat interactions concurrently.

** Capitalize on opportunities to upsell products as required, effectively delivering results to our clients by supporting our customers in making the right product decisions.

** Ensure consistent availability and schedule adherence at all times throughout your shift.

** Maintain an overall high level of knowledge and expertise across multiple product channels.

** Provide basic troubleshooting and issue reporting.

** At all times adhere to the company`s Handbook and Code of Conduct, and maintain the strictest level of confidentiality with all of our data.

** Perform other duties and responsibilities not specifically outlined herein, as assigned.

Key Personal Capabilities:

** At least 1 year`s previous experience providing customer service, in a contact center or other environment.

** Excellent phone, email and chat abilities, with strong verbal and written communication skills.

** Highly efficient and productive, and capable of multitasking consistently throughout the day.

** Enjoys working within a culture of excellence, with significant career growth potential & performance incentives, but equally significant performance expectations.

** Has basic computer troubleshooting skills; familiarity with contact center applications and MS Word products a major asset.

** A strong team player

** Readiness for a night shift schedule – 5 days a week


** Very competitive salary

** 5 star health insurance

** Mobile balance allowance

** Gym/Fitness centre membership allowance

** Great office and fantastic, upbeat atmosphere

** This is a fantastic opportunity to join a friendly and professional team where we pride ourselves on top performance and excellent results for our amazing clients.

If you`re interested, please use link provided, and fill it out

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💙 2021